SoftAI.ch
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Use cases

AI agents in action — real scenarios by industry

See exactly how voice, chat, and automation agents handle real customer interactions — from the first ring to the final confirmation.

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Incoming reservation

Trigger: Customer calls to book a table

What happens

  1. 1AI agent answers in the customer's language
  2. 2Asks for date, time, and number of guests
  3. 3Checks real-time availability via Google Calendar
  4. 4Creates the reservation and confirms details
  5. 5Sends SMS and email confirmation automatically
  6. 6Logs the guest in CRM with visit history

Table booked in 90 seconds. Cost: ~0.30 CHF per call.

Reservation change or cancellation

Trigger: Customer calls to modify an existing booking

What happens

  1. 1Agent looks up the reservation by name or phone
  2. 2Checks availability for the new time slot
  3. 3Updates the calendar and sends a new confirmation
  4. 4Applies cancellation policy if within penalty window

Change completed in 60 seconds — no staff involved.

Menu questions

Trigger: Customer asks about vegan options, allergens, or prices

What happens

  1. 1Agent queries the knowledge base (menu loaded in prompt)
  2. 2Provides accurate, up-to-date answers
  3. 3Offers to book a table right away

Accurate info + instant upsell to reservation.

Integrations

Required

  • Google Calendar
  • SMS Gateway

Optional

  • CRM (HubSpot, Salesforce)
  • Email Service
  • Slack notifications
  • POS system (Lightspeed, Toast)
90s
Average call duration
from 0.25
CHF per call
24/7
Availability
100%
Calls answered
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90sAverage call
from 0.20CHF per call
0%Missed bookings
↓40%No-shows
3–4mFull intake call
from 0.60CHF per call
↓60%No-shows
100%Allergy alerts
2–3mBooking call
from 0.35CHF per call
0Missed bookings
AutoParts ordering
4–5mReservation call
~1.00CHF per call
↑15%Upsell rate
100%Guest follow-up
2–3mSupport call
from 0.30CHF per call
↓70%Support tickets
AutoQR invoicing
↓80%Screening time
from 0.45CHF per call
3×Faster hiring
24/7Candidate support
30sBooking via chat
↑35%Retention rate
24/7Availability
MultiChannels
3mLead to viewing
↑40%Conversion rate
5+Channels
AutoFollow-ups
4mEnrollment call
↓60%Overdue payments
AutoProgress reports
6+Channels
5mFull telehealth setup
4Channels automated
↓75%Admin time
100%Follow-up compliance
70%AI-resolved calls
500+/hOutbound capacity
OmniChannel support
↓50%Cost per contact
<1hLead response time
3dProposal to contract
↑25%Deal reactivation
AutoCRM + ERP sync
1 callFull intake
↓40%Payment time
0Missed deadlines
AutoQR billing
3mEmergency dispatch
LiveSMS tracking
↑50%Preventive bookings
AutoInvoicing
10mVideo KYC
↑45%Collection rate
AutoClaims processing
100%Compliance
35mDM to delivery
↑20%Order value
↑30%Reactivation
4+Order channels
3mTicket booking
5+Promo channels
↑25%Repeat sales
AutoEvent lifecycle
↓80%Tracking tickets
↑30%Route efficiency
0Stockouts
LiveGPS tracking
AutoWeekly reports
↓15%Material costs
↓60%Schedule conflicts
5+Channels

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